Ceeb Toom FAQs

Kuv yuav sau npe rau kev ceeb toom li cas?

Nkag mus rau Kuv Tus Account tswj koj cov kev nyiam.

Yam kev ceeb toom twg kuv tuaj yeem sau npe rau?

Koj tuaj yeem sau npe kom tau txais kev ceeb toom ntawm email, ntawv nyeem (SMS) thiab suab (xov tooj). Hom kev ceeb toom muaj sib txawv raws li qhov program. Nkag mus rau My Account los tswj koj cov kev nyiam.

Puas muaj nqi kom tau txais kev ceeb toom?

Peb tsis them rau kev ceeb toom. Txawm li cas los xij, cov ntawv nyeem, cov ntaub ntawv thiab kev siv tus nqi ntawm koj tus neeg nqa khoom wireless, tus kws kho mob hauv internet thiab tus xov tooj hauv xov tooj yuav raug siv. Thov xyuas nrog koj cov kws kho mob txog cov ntsiab lus ntawm koj cov phiaj xwm.

Kuv yuav tau txais kev ceeb toom ntau npaum li cas?

Qhov ntau thiab zaus ntawm cov ntawv ceeb toom koj tau txais nyob ntawm seb hom ntawv ceeb toom koj xaiv tau txais. Piv txwv li, yog tias koj sau npe rau kev ceeb toom tsis txaus, koj yuav tau txais kev ceeb toom thaum twg cov ntaub ntawv tshiab muaj. Nws tsis yog qhov tsis yooj yim uas tau txais 3 cov ntawv ceeb toom thaum lub sijhawm tsis tau npaj tseg.

Puas yog kuv cov ntaub ntawv ntiag tug puas raug muab lossis muag rau lwm tus neeg sab nrauv?

Peb tau cog lus los tiv thaiv cov neeg siv khoom. Koj cov ntaub ntawv ntiag tug yuav tsis raug muag rau lwm tus neeg sab nrauv. Qee lub sij hawm peb siv tus neeg muag khoom thib peb xa ntawv ceeb toom. Koj cov ntaub ntawv tsuas yog siv rau lub hom phiaj no xwb. Yog xav paub ntxiv, thov mus saib peb Txoj Cai Tswjfwm Ntiag Tug.

Kuv yuav tsum tso tseg li cas?

Muaj ntau txoj hauv kev los nres kev ceeb toom. Qhov yooj yim tshaj plaws yog nkag mus rau hauv Kuv Tus Account los tswj koj cov kev nyiam. Los ntawm qhov ntawd, koj tuaj yeem xaiv tawm ntawm ntau cov ntawv ceeb toom. Rau lwm txoj hauv kev los txwv qee hom kev ceeb toom, saib email ceeb toom, ntawv ceeb toom thiab suab ceeb toom seem hauv qab no.

Nco tseg: We tseem tuaj yeem xa cov ntaub ntawv tseem ceeb rau koj txog koj qhov kev pabcuam xws li kev ceeb toom xwm txheej ceev thiab kev nyab xeeb tom qab koj xaiv tawm ntawm kev ceeb toom xaiv.

Thaum twg kuv yuav pib txais kev ceeb toom?

Nws yuav siv sij hawm tag nrho lub voj voog ua ntej koj pib tau txais kev ceeb toom.

Kuv yuav ua li cas thiaj paub yog SMUD muaj kuv qhov chaw nyob email raug?

Thaum koj sau npe rau email ceeb toom hauv online, tag nrho cov email chaw nyob uas koj muab yuav tshwm sim. Yog tias koj xav siv ib qho ntawm cov no, thov xaiv nws. Koj tseem tuaj yeem muab qhov chaw nyob email tshiab. Hloov kho koj tus email chaw nyob txhua lub sijhawm los ntawm kev nkag rau hauv Kuv Tus Account.

Puas yog SMUD them ib qho email ceeb toom?

Peb tsis them rau email ceeb toom. Txawm li cas los xij, cov ntaub ntawv thiab kev siv tus nqi ntawm koj tus neeg nqa khoom wireless thiab tus kws kho mob hauv internet yuav siv tau. Thov xyuas nrog koj tus kws kho mob txog cov nqe lus ntawm koj txoj kev npaj.

Kuv yuav paub li cas yog tias email ceeb toom tiag tiag los ntawm SMUD?

SMUD emails tau cim meej nrog peb lub logo. Feem ntau cov emails kuj suav nrog qhov chaw nyob rau SMUD thiab cov ntaub ntawv tiv tauj ntxiv xws li tus xov tooj. Thov hu rau peb yog tias koj tsis paub meej txog email koj tau txais.

Kuv tus email chaw nyob yuav siv li cas?

Peb tau cog lus los tiv thaiv cov neeg siv khoom. Peb tsuas yog xa email txog koj qhov kev pabcuam SMUD lossis lwm yam ntaub ntawv koj tau tso cai. Tsis tas li ntawd, raws li Tsoom Fwv Teb Chaws CAN-SPAM Act, peb muab peb yam nram qab no hauv cov email uas tsis yog kev lag luam uas sib txuas lus cov ntaub ntawv hais txog SMUD cov kev pabcuam lossis cov haujlwm:

• Kev txheeb xyuas cov lus: Email tau cim meej tias yog los ntawm SMUD.
• Opt-Out mechanism: Txhua email suav nrog kev tso npe thiab / lossis email nyiam txuas rau hauv qab.
• Kev txheeb xyuas tus neeg xa khoom: Txhua tus email suav nrog qhov chaw nyob siv tau.

Kuv yuav tso tseg email ceeb toom li cas?

Yog tias koj tsis xav tau txais email ceeb toom, xaiv unsubscribe hauv qab ntawm email. Koj tuaj yeem hloov koj qhov kev ceeb toom nyiam los ntawm kev nkag mus rau Kuv Tus Account. Tej zaum nws yuav siv sij hawm txog li 10 hnub rau koj qhov kev thov tso npe yuav siv tau. Peb txaus siab rau koj lub siab ntev rau lub sijhawm no yog tias koj tau txais ib lossis ob email ntxiv.

Nco tseg: Peb tseem tuaj yeem xa cov ntaub ntawv tseem ceeb rau koj txog koj qhov kev pabcuam xws li kev ceeb toom xwm txheej ceev thiab kev nyab xeeb tom qab koj xaiv tawm ntawm kev ceeb toom.

Puas yog SMUD them ib qho lus ceeb toom?
Peb tsis them rau kev ceeb toom. Txawm li cas los xij, kev siv tus nqi ntawm koj lub wireless cab kuj yuav siv tau. Thov xyuas nrog koj tus neeg nqa khoom rau cov nqe lus ntawm koj cov phiaj xwm.

Kuv yuav qhib cov ntawv ceeb toom li cas?

Nkag mus rau My Account los tswj koj cov kev nyiam. Koj tuaj yeem ntxiv txog 3 tus xov tooj rau kev ceeb toom SMS.

Vim li cas kuv cov ntawv ceeb toom nyob rau hauv qhov tseem tos?

Koj daim ntawv ceeb toom yuav tseem tos vim tias koj tus lej xov tooj tsis raug lossis koj tus lej xov tooj tsis tau qhib. Kom tau txais cov ntawv ceeb toom, nkag rau hauv Kuv Tus Account los tswj koj qhov kev nyiam. Txheeb xyuas koj tus lej xov tooj uas siv cov ntawv nyeem.

Kuv yuav tso tseg cov ntawv ceeb toom li cas?

Yog tias koj tsis xav tau txais cov ntawv ceeb toom los ntawm SMUD, tsuas yog teb nres rau cov ntawv tshiab uas koj tau txais. Yog tias koj tau txais cov ntawv ceeb toom rau ntau tshaj ib qho ntawm peb cov kev pab cuam, koj yuav tsum nkag mus rau Kuv Tus Account los tswj koj qhov kev nyiam.

Nco tseg: Peb tseem tuaj yeem xa cov ntaub ntawv tseem ceeb rau koj xws li kev ceeb toom xwm txheej ceev thiab kev nyab xeeb tom qab koj tawm ntawm kev ceeb toom.

Cov tuam txhab wireless twg xa SMUD ntawv ceeb toom?

Cov neeg nqa khoom wireless hauv qab no txhawb nqa SMUD ceeb toom: Alltel AWCC, AT&T, Boost Mobile, Cellular One, MetroPCS, Sprint, T-Mobile, US Cellular, Verizon Wireless thiab Virgin Mobile USA. Peb tuav txoj cai los hloov cov npe no txhua lub sijhawm.

Tus lej SMUD yuav siv li cas?

Peb yuav siv tus lej xov tooj uas koj tau teev tseg hauv koj qhov kev nyiam. Yog tias koj tsis tau teev tus lej xov tooj, peb yuav siv tus lej xov tooj tseem ceeb uas peb muaj rau koj tus account. Koj tuaj yeem hloov tus lej xov tooj los ntawm kev nkag rau hauv Kuv Tus Account los tswj koj qhov kev nyiam.

Kuv yuav tsum tso tseg tsis tau txais lub suab ceeb toom li cas?

Txhawm rau kom tsis txhob tau txais lub suab ceeb toom, nkag rau hauv Kuv Tus Account los tswj koj qhov kev nyiam.

Nco tseg: Peb tseem tuaj yeem hu rau koj nrog cov ntaub ntawv tseem ceeb txog koj qhov kev pabcuam xws li kev ceeb toom xwm txheej ceev thiab kev nyab xeeb tom qab koj xaiv tawm ntawm kev ceeb toom.