Txoj cai ntiag tug

Koj tus kheej ntiag tug yog qhov tseem ceeb rau SMUD.

Hauv tsab cai no, peb yuav tham txog yuav ua li cas peb khaws, siv, nthuav tawm, hloov pauv, thiab khaws koj cov ntaub ntawv thiab lwm yam uas cuam tshuam rau koj cov ntaub ntawv. Thov siv qee lub sijhawm los nyeem txog peb cov kev coj ua ntiag tug thiab qhia rau peb paub yog tias koj muaj lus nug.

SMUD txoj kev cog lus rau koj tus kheej
Cov ntaub ntawv tus kheej li cas peb sau
Thaum peb sau cov ntaub ntawv tus kheej
Peb siv cov ntaub ntawv tus kheej li cas
Peb tiv thaiv tus kheej li cas
Nkag mus rau koj cov ntaub ntawv ntiag tug
Menyuam kev ceev ntiag tug
Yuav ua li cas peb sau thiab siv cov neeg siv khoom cov ntaub ntawv tsis yog tus kheej
ncuav qab zib thiab lwm yam technologies
Peb teb li cas rau Do Not Track signals
Google analytics
Tshaj tawm cov ntaub ntawv rau cov neeg thib peb
Cov chaw thib peb thiab cov kev pabcuam
Cov ntsiab lus ntawm Kev Pabcuam Digital
Cov lus nug?

Koj tus kheej cov ntaub ntawv

SMUD txoj kev cog lus rau koj tus kheej

Txhawm rau kom paub tseeb tias koj cov ntaub ntawv ntiag tug muaj kev nyab xeeb, peb sib txuas lus peb cov lus qhia txog kev ceev ntiag tug thiab kev nyab xeeb rau SMUD cov neeg ua haujlwm thiab nruj me ntsis tswj hwm kev ceev ntiag tug hauv peb lub koom haum.

"Cov ntaub ntawv tus kheej" yog cov ntaub ntawv uas qhia txog ib tus neeg. Piv txwv yog tus lej social security, chaw nyob, npe, xov tooj, hnub yug, thiab kev them nqi, credit, thiab cov ntaub ntawv siv hluav taws xob tshwj xeeb rau koj.

Txhawm rau kom ntseeg tau koj tus kheej ntiag tug, SMUD Pawg Thawj Coj tau txais txoj cai tswj hwm cov ntaub ntawv thiab kev nyab xeeb. Hauv luv luv, peb tsis tso tawm rau lwm tus neeg sab nrauv ib qho ntawm koj cov ntaub ntawv uas yog tswv lossis ntiag tug yam tsis muaj koj daim ntawv tso cai. Qhov kev zam tsuas yog rau cov ntaub ntawv uas tsim nyog yuav tsum tau ua kom tau raws li SMUD cov kev xav tau kev lag luam, piv txwv li:

Txhawm rau muab lossis them nqi hluav taws xob.
Txhawm rau tswj lossis ua haujlwm SMUD lub tshuab hluav taws xob lossis kab sib chaws.
Txhawm rau npaj, siv lossis ntsuas cov kev pabcuam siv hluav taws xob, xws li kev tswj hluav taws xob, kev xav tau, lossis kev siv hluav taws xob.
Ua raws li txoj cai lij choj, kev tswj hwm, txheej txheem kev cai lij choj lossis tsoomfwv kev thov, xws li kev thov los ntawm tub ceev xwm, lossis tsoomfwv lub koomhaum thaum tsim nyog rau kev ua haujlwm ntawm lub luag haujlwm, lossis kev txiav txim hauv tsev hais plaub.

Cov ntaub ntawv tus kheej li cas peb sau

Peb sau cov ntaub ntawv ntawm cov neeg siv khoom uas ua rau peb txoj kev lag luam kev sib raug zoo nrog koj thiab koj siv peb cov kev pabcuam hluav taws xob. Nov yog qee qhov piv txwv:

Cov ntaub ntawv tiv tauj uas tso cai rau peb sib txuas lus nrog koj, suav nrog koj lub npe, chaw nyob, tus lej xov tooj, SMUD tus lej account thiab email chaw nyob.
Cov ntaub ntawv hais txog koj qhov kev sib raug zoo nyiaj txiag nrog peb, suav nrog koj cov ntaub ntawv them nyiaj keeb kwm credit, thiab tus lej Xaus Saus
Cov ntaub ntawv siv hluav taws xob sib sau los ntawm peb lub ntsuas ntsuas
Cov ntaub ntawv khaws tseg thaum koj xaiv los koom nrog hauv ib qho ntawm peb cov kev pabcuam, xws li HomePower ℠ lossis Greenergy ®
Cov ntaub ntawv hais txog koj kev siv lub vev xaib smud.org, nrog rau lwm daim ntawv tshaj tawm, xov xwm channel, lub vev xaib mobile lossis daim ntawv thov mobile ntsig txog, txuas lossis lwm yam txuas nrog rau ntawd (sib sau ua ke, "Site")

Thaum peb sau cov ntaub ntawv tus kheej

Peb sau cov ntaub ntawv tus kheej ntawm lub sijhawm sib txawv, suav nrog:

Thaum koj teeb tsa koj tus as khauj thiab cuam tshuam nrog peb txog nws lossis hais txog koj qhov kev pabcuam hluav taws xob thiab koj qhov kev koom tes hauv peb cov kev pabcuam.
Thaum koj siv hluav taws xob, kev siv cov ntaub ntawv raug sau los ntawm peb cov ntsuas ntsuas.
Thaum koj xaiv los koom nrog peb los ntawm peb lub xaib (saib peb Cov Cai thiab Cov Cai)
Thaum peb cuam tshuam nrog cov neeg thib peb xws li cov koom haum qiv nyiaj.

Peb siv cov ntaub ntawv tus kheej li cas

Peb siv cov ntaub ntawv ntiag tug los tswj koj tus as khauj thiab qhia koj txog koj qhov kev siv zog. Peb kuj siv nws los tswj thiab txhim kho peb cov kev pabcuam thiab kev lag luam. Qee qhov piv txwv suav nrog:

Txhawm rau npaj koj daim ntawv teev nqi cov neeg siv khoom thiab cuam tshuam nrog kev them nqi thiab kev them nyiaj ntawm koj tus account.
Txhawm rau kom koj pom koj cov ntaub ntawv siv hluav taws xob los ntawm kev nkag mus rau hauv Internet ntawm smud.org
Sib tham nrog koj txog -
- koj siv zog,
- cov kev pab cuam tshwj xeeb lossis cov cib fim peb muab uas yuav pab koj txo koj txoj kev siv zog lossis tau txais lwm yam txiaj ntsig.
Txhawm rau muab kev pabcuam rau koj lossis ua tiav koj cov kev hloov pauv lossis kev thov.
Txhawm rau tswj hwm sweepstakes, kev sib tw, lossis kev tshaj tawm zoo sib xws uas koj tau sau koj lub npe.

Qee qhov xwm txheej, thaum koj nyob hauv Peb Lub Vev Xaib, peb tuaj yeem hloov koj mus rau qhov kev pabcuam sab nraud uas muab los ntawm tus neeg sab nrauv. Qee zaum, cov ntsiab lus tshiab no tseem yuav zoo li yog ib feem ntawm peb Qhov Chaw. Nyob rau hauv tas li ntawd, peb yuav muaj kev pom zoo nyob rau hauv qhov chaw nrog peb tog tias nws yuav khaws koj cov ntaub ntawv ntiag tug tsis pub lwm tus paub thiab siv nws tsuas yog pab peb pab koj.

Peb tiv thaiv tus kheej li cas

SMUD yuav tsum ceev faj - suav nrog kev tswj hwm, kev ua haujlwm, thiab kev ntsuas lub cev - los tiv thaiv koj cov ntaub ntawv ntiag tug tiv thaiv kev poob, tub sab nyiag, thiab kev siv tsis raug, kev nkag mus tsis raug cai, nthuav tawm, hloov pauv, thiab kev puas tsuaj.

SMUD siv Secure Sockets Layer (SSL) encryption ntawm txhua nplooj ntawv web uas sau cov ntaub ntawv tus kheej. Ua li no tiv thaiv qhov tsis pub lwm tus paub ntawm koj tus kheej cov ntaub ntawv thaum nws raug xa mus rau SMUD.

Thaum koj tshaj tawm hauv kev pabcuam kev sib tham, cov ntaub ntawv ntiag tug uas koj qhia tau pom rau lwm tus neeg siv thiab tuaj yeem nyeem, sau, lossis siv los ntawm lawv. Koj yog lub luag haujlwm rau cov ntaub ntawv ntiag tug uas koj xaiv los qhia. Piv txwv li, yog tias koj muab koj lub npe thiab email chaw nyob ntawm kev pabcuam kev sib tham, cov ntaub ntawv ntawd yog pej xeem. Thov saib xyuas thaum siv cov yam ntxwv no.

Kev nkag tau, kev ncaj ncees thiab khaws cov ntaub ntawv tus kheej

SMUD ua rau nws yooj yim rau koj khaws koj cov ntaub ntawv tus kheej kom raug, ua tiav, thiab hloov tshiab. Tsuas yog nkag rau hauv koj tus as khauj ntawm peb lub xaib thiab hloov kho nws.

Rau lwm cov ntaub ntawv tus kheej, peb ua siab ncaj rau kev muab kev nkag mus rau koj kom koj tuaj yeem thov kom peb kho cov ntaub ntawv yog tias tsis raug lossis tshem tawm cov ntaub ntawv yog tias SMUD tsis raug cai los ntawm txoj cai lossis rau kev lag luam raug cai khaws cia.

Tej zaum peb yuav tsis kam ua cov kev thov uas tsis tsim nyog rov ua dua, xav tau kev siv zog tsis sib haum, ua rau muaj kev cuam tshuam rau lwm tus neeg ntiag tug, ua tsis tau zoo, lossis qhov kev nkag mus tsis raug cai los ntawm txoj cai.

Koj tuaj yeem thov kev nkag mus, kho, lossis tshem tawm los ntawm email rau peb ntawm privacy@smud.org.

Peb yuav khaws koj cov ntaub ntawv ntiag tug rau lub sijhawm tsim nyog los ua kom tiav cov hom phiaj uas peb tau teev tseg hauv "Yuav ua li cas peb khaws thiab siv cov neeg siv khoom cov ntaub ntawv ntiag tug" ntawm Txoj Cai Tswjfwm Ntiag Tug no, tshwj tsis yog lub sijhawm khaws cia ntev dua lossis tso cai los ntawm txoj cai lij choj.

Menyuam kev ceev ntiag tug

Peb nyiam muab cov ntaub ntawv hais txog hluav taws xob thiab kev nyab xeeb rau cov tub ntxhais kawm. Piv txwv li, peb muab cov ntaub ntawv pub dawb hauv chav kawm rau cov xibfwb qhia txog kev paub txog lub zog thiab kev nyab xeeb, thiab thaj chaw ntawm peb lub vev xaib uas qhia cov ntaub ntawv hais txog lub zog thiab kev nyab xeeb yog npaj rau menyuam yaus.

Vim peb qhia peb cov neeg muas zaub 'kev txhawj xeeb tias me nyuam txoj kev ceev ntiag tug tsis muaj kev pheej hmoo, thov nco ntsoov tias txij li thaum peb tsis saib xyuas cov hnub nyoog ntawm cov neeg siv peb lub vev xaib, cov niam txiv thiab cov neeg saib xyuas yuav tsum saib xyuas cov menyuam yaus siv, thiab cov menyuam yaus hnub nyoog qis dua 18 yuav tsum tsis txhob xa cov ntaub ntawv ntiag tug ntawm peb lub vev xaib yam tsis tau kev tso cai los ntawm niam txiv lossis tus saib xyuas.

Yuav ua li cas peb sau thiab siv cov neeg siv khoom cov ntaub ntawv tsis yog tus kheej

SMUD kuj tseem tuaj yeem muab cov ntaub ntawv hais txog koj qhov kev siv hluav taws xob hauv ntau hom kom nws tsis tuaj yeem txheeb xyuas tus kheej nrog koj. Piv txwv li, peb tuaj yeem sau tag nrho cov kev siv hluav taws xob rau txhua lub tsev thiab kev lag luam hauv ib cheeb tsam. Cov ntaub ntawv sib sau ua ke no tsis raug txwv tsis pub leej twg paub. Peb siv cov ntaub ntawv los tswj, muab, thiab txhim kho peb cov kev pabcuam thiab kev lag luam. Nov yog qee qhov piv txwv:

Txhawm rau txheeb xyuas cov nqi thiab cov qauv ntsuas.
Txhawm rau tsim cov qauv kev xav tau thiab cov khoom siv hluav taws xob, cov phiaj xwm loj hlob, thiab txheeb xyuas cov chaw thauj khoom.
Txhawm rau txhim kho peb cov phiaj xwm kev npaj siv hluav taws xob thiab tsim kom zoo dua thiab tsim kho peb lub zog faib hluav taws xob.

Peb sau lwm cov ntaub ntawv tsis yog tus kheej hauv ib daim ntawv uas tsis txheeb xyuas cov neeg tshwj xeeb thiab peb siv, hloov, thiab nthuav tawm rau ntau lub hom phiaj. Cov hauv qab no yog qee qhov piv txwv ntawm cov ntaub ntawv tsis yog tus kheej uas peb sau thiab peb yuav siv nws li cas:

Peb tuaj yeem sau cov ntaub ntawv - xws li kev ua haujlwm, hom lus, thiab tus lej zip - kom peb nkag siab zoo dua rau cov neeg siv khoom thiab txhim kho peb cov khoom, kev pabcuam, thiab kev tshaj tawm.
Peb kuj tseem tuaj yeem sau cov ntaub ntawv hais txog cov neeg siv khoom ua haujlwm ntawm peb lub xaib. Peb muab cov ntaub ntawv no thiab siv los kawm txog yam tseem ceeb tshaj plaws rau peb cov neeg siv khoom thiab kom nkag siab txog qhov twg ntawm peb Qhov Chaw thiab cov kev pabcuam uas nyiam tshaj plaws.

Yog tias peb muab cov ntaub ntawv tsis yog tus kheej nrog cov ntaub ntawv ntiag tug, peb tiv thaiv cov ntaub ntawv ua ke raws li tus kheej thiab tus kheej kom ntev li ntev tau ua ke.

ncuav qab zib thiab lwm yam technologies

SMUD's Site, kev pabcuam online, kev sib tham sib tham, email, thiab kev tshaj tawm tuaj yeem siv "cookies" thiab lwm yam thev naus laus zis xws li pixel tags thiab web beacons. Cov thev naus laus zis no pab peb nkag siab zoo rau cov neeg siv tus cwj pwm, qhia peb qhov twg ntawm peb qhov chaw neeg tuaj xyuas feem ntau, thiab ntsuas qhov ua tau zoo ntawm kev tshaj tawm thiab kev tshawb fawb hauv web. Peb kho cov ntaub ntawv sau los ntawm ncuav qab zib thiab lwm yam thev naus laus zis ua cov ntaub ntawv tsis yog tus kheej.

Txawm li cas los xij, thaum Internet Protocol (IP) chaw nyob lossis cov cim zoo sib xws raug suav hais tias yog cov ntaub ntawv ntiag tug los ntawm txoj cai hauv zos, peb tiv thaiv cov cim no ua tus kheej thiab tus kheej. Raws li qhov tseeb ntawm ntau qhov chaw, peb sau qee cov ntaub ntawv txiav thiab khaws cia rau hauv cov ntaub ntawv teev cia. Cov ntaub ntawv no suav nrog IP chaw nyob, hom browser thiab hom lus, tus neeg muab kev pabcuam hauv Is Taws Nem (ISP), xa mus thiab tawm nplooj ntawv, kev khiav haujlwm, hnub tim / sijhawm, thiab "clickstream" cov txheeb cais. Peb siv cov ntaub ntawv no kom nkag siab thiab txheeb xyuas cov xwm txheej, tswj hwm lub xaib, kawm txog cov neeg siv khoom tus cwj pwm ntawm peb lub xaib, thiab sib sau ua ke cov ntaub ntawv pej xeem txog cov neeg siv peb lub xaib. Peb tuaj yeem siv cov ntaub ntawv no hauv peb cov kev lag luam thiab kev tshaj tawm.

Hauv qee qhov ntawm peb cov lus email, peb siv "nias-los ntawm URL" txuas rau cov ntsiab lus ntawm peb Qhov Chaw. Thaum cov neeg siv khoom nyem ib qho ntawm cov URLs no, lawv dhau los ntawm lub vev xaib sib cais ua ntej tuaj txog ntawm nplooj ntawv hom phiaj ntawm peb lub xaib. Peb taug qab cov ntaub ntawv nyem-los ntawm no los pab peb txiav txim siab txog kev txaus siab rau cov ncauj lus tshwj xeeb thiab ntsuas qhov ua tau zoo ntawm peb cov neeg siv khoom sib txuas lus. Yog tias koj xav kom tsis txhob taug qab txoj hauv kev no, tsuas yog tsis txhob nyem cov ntawv lossis cov duab txuas hauv email.

Pixel tags tso cai rau peb xa cov lus email hauv hom ntawv cov neeg siv khoom tuaj yeem nyeem tau, thiab lawv qhia peb seb puas tau qhib xa ntawv. Peb yuav siv cov ntaub ntawv no los txo lossis tshem tawm cov lus xa mus rau cov neeg siv khoom.

Peb teb li cas rau Do Not Track signals

California txoj cai hais kom peb qhia rau koj paub seb peb teb li cas rau lub vev xaib browser Do Not Track (DNT) cov cim. Vim tias tsis muaj kev lag luam lossis cov qauv kev cai lij choj hais txog yuav ua li cas thiaj paub lossis hwm DNT cov cim, SMUD tsis teb rau lawv tam sim no. Thaum lub zej zog kev ceev ntiag tug muaj peev xwm ua tus qauv yuav ua li cas thiab thaum twg cov chaw muab kev pabcuam yuav tsum teb rau cov teeb meem no, SMUD yuav tsim nyog teb rau browser DNT cov cim.

Google analytics

Google ncuav qab zib yuav raug siv los sau cov ntaub ntawv hais txog kev siv peb Qhov Chaw thiab cov kev pabcuam thiab muab cov ntaub ntawv ntawd rau Google Analytics. Cov ncuav qab zib no taug qab qhov chaw siv cov ntaub ntawv xws li ntau npaum li cas cov neeg siv tuaj xyuas peb Qhov Chaw, nplooj ntawv twg lawv mus ntsib, thiab lwm qhov chaw lawv tau mus xyuas dab tsi ua ntej tuaj rau peb Qhov Chaw (zoo ib yam li cov ncuav qab zib tau piav qhia saum toj no). SMUD siv cov ntaub ntawv peb tau txais los ntawm Google Analytics nkaus xwb los txhim kho SMUD cov kev pabcuam hauv web. Google Analytics sau koj lub cuab yeej IP chaw nyob, tsis yog koj lub npe lossis lwm cov ntaub ntawv txheeb xyuas, thiab SMUD tsis muab cov ntaub ntawv sau los ntawm kev siv Google Analytics nrog rau lwm cov ntaub ntawv koj tau muab rau peb. Kawm paub ntxiv txog yuav ua li cas SMUD thiab Google siv cov ntaub ntawv no ntawm http://www.google.com/policies/privacy/partners/. Txawm hais tias nws yuav ua rau muaj kev xav tau tsawg dua, koj tuaj yeem tiv thaiv Google Analytics los ntawm kev lees paub koj ntawm kev mus ntsib tom ntej ntawm peb lub vev xaib los ntawm kev kaw cov ncuav qab zib hauv koj lub browser.

Tshaj tawm cov ntaub ntawv rau cov neeg thib peb

Qee lub sij hawm SMUD tuaj yeem ua rau qee cov ntaub ntawv ntiag tug muaj rau cov neeg koom tes nrog cov tswv yim ua haujlwm nrog SMUD los muab kev pabcuam. Cov ntaub ntawv ntiag tug tsuas yog muab qhia los muab lossis txhim kho cov kev pabcuam thiab tshaj tawm; nws yuav tsis muab qhia rau cov neeg thib peb rau lawv lub hom phiaj kev lag luam.

Cov chaw muab kev pabcuam

SMUD muab cov ntaub ntawv ntiag tug rau cov tuam txhab uas muab kev pabcuam, xws li kev ua cov ntaub ntawv, kev tshaj tawm credit, tswj thiab txhim kho cov ntaub ntawv ntawm cov neeg siv khoom, kev pabcuam cov neeg siv khoom, ntsuas kev txaus siab ntawm peb cov kev pabcuam, thiab kev tshawb fawb cov neeg siv khoom lossis kev sojntsuam txaus siab. Cov tuam txhab no muaj lub luag haujlwm los ntawm kev cog lus nrog SMUD los tiv thaiv koj cov ntaub ntawv.

Lwm tus

Tej zaum nws yuav tsim nyog - los ntawm txoj cai lij choj, txheej txheem kev cai lij choj, kev hais plaub, lossis kev thov los ntawm tsoomfwv thiab tsoomfwv - rau SMUD kom nthuav tawm koj cov ntaub ntawv ntiag tug. Peb kuj tseem tuaj yeem nthuav tawm cov ntaub ntawv hais txog koj yog tias peb txiav txim siab tias txhawm rau txhawm rau tiv thaiv kev nyab xeeb hauv tebchaws, tub ceev xwm, lossis lwm yam teeb meem tseem ceeb rau pej xeem, kev nthuav tawm yog tsim nyog lossis tsim nyog.

Peb kuj tseem tuaj yeem nthuav tawm cov ntaub ntawv hais txog koj yog tias peb pom tias kev nthuav tawm tsim nyog los tswj peb cov lus thiab cov xwm txheej lossis tiv thaiv peb cov haujlwm lossis cov neeg siv.

Cov chaw thib peb thiab cov kev pabcuam

Thaum tshawb xyuas peb Qhov Chaw, koj tuaj yeem ntsib hypertext txuas mus rau lwm lub vev xaib. Cov vev xaib thib peb no tuaj yeem xa lawv tus kheej cov ncuav qab zib rau koj, sau koj tus IP chaw nyob, thiab txwv tsis pub sau cov ntaub ntawv lossis thov cov ntaub ntawv ntiag tug. SMUD tsis tswj hwm thiab tsis muaj lub luag haujlwm rau cov neeg thib peb ua rau lawv lub vev xaib, lossis lawv tswj koj cov ntaub ntawv tus kheej li cas. Thov ceev faj thiab sab laj txog cov cai ntiag tug uas muab tso rau ntawm txhua lub vev xaib thib peb kom paub ntxiv.

Cov ntsiab lus ntawm kev pabcuam digital

Txhawm rau sib txuas lus nrog koj, SMUD siv cov ntaub ntawv tiv tauj los ntawm cov neeg siv khoom nrog rau cov ntaub ntawv tau los ntawm lwm qhov chaw. Cov nqe lus ntawm kev pabcuam muab cov ncauj lus qhia ntxaws ntxaws txog yuav ua li cas peb cuam tshuam nrog koj los ntawm kev hu xovtooj thiab ntawv (SMS) lus.

Lub suab hu thiab ceeb toom

Qee lub sij hawm, SMUD tuaj yeem tiv tauj koj txog cov ntaub ntawv hais txog koj qhov kev pabcuam hluav taws xob, suav nrog cov ntaub ntawv tawm, kev ceeb toom txog kev them nqi, ceeb toom txog kev ua haujlwm ntawm lossis ze koj lub tsev thiab lwm yam kev pabcuam SMUD, cov khoom, kev pabcuam, thiab kev lag luam thiab kev tshaj tawm.
Los ntawm muab koj tus lej xov tooj hu rau SMUD thiab lees txais cov Kev Pabcuam Cov Cai no, koj lees paub thiab pom zoo tias: (a) koj tuaj yeem hu rau ntawm tus lej xov tooj, (b) koj tso cai rau SMUD xa cov ntawv sau ua ntej lossis hu xov tooj dag rau koj ntawm tus lej ntawd, txawm hais tias tus lej ntawd yog nyob rau hauv tsoomfwv lossis lub xeev "Tsis Hu" cov npe, tshwj tsis yog thiab txog thaum koj tshem tawm qhov kev tso cai raws li tau piav qhia hauv Cov Lus Cog Tseg ntawm Kev Pabcuam no; thiab (c) koj muab SMUD tso cai tso cov xov tooj no siv lub tshuab hu xov tooj tsis siv neeg.
Kev pom zoo kom tau txais kev hu xov tooj los ntawm SMUD tsis tas yuav tsum tau txais qhov zoo lossis kev pabcuam los ntawm SMUD. Koj tuaj yeem tso tseg tau txais kev hu xov tooj feem ntau ntawm SMUD txhua lub sijhawm los ntawm kev ua ib qho hauv qab no:
1. Hu rau peb ntawm 1-888-742-SMUD (7683). Thaum koj ncav cuag tus neeg sawv cev SMUD, qhia rau lawv tias koj yuav tsis xav tau txais cov suab ceeb toom ua ntej ntawm SMUD lawm. Lawv tuaj yeem pab koj tswj koj cov kev nyiam sib txuas lus.
2. Hloov koj nyiam kev sib txuas lus hauv Kuv Tus Account. Yog tias, tom qab xaiv tawm, koj xav koom dua, koj tuaj yeem hloov kho koj cov kev nyiam sib txuas lus hauv Preference Center hauv My Account.
3. Thov nco ntsoov tias txawm tias koj tawm ntawm qee qhov kev sib txuas lus los ntawm SMUD, SMUD tseem tuaj yeem xa qee qhov kev ceeb toom rau koj, suav nrog, piv txwv li, kev sib txuas lus xwm txheej ceev thiab kev nyab xeeb.

SMS lus

SMUD kev pabcuam thiab kev tshaj tawm kev lag luam

Qee lub sij hawm, SMUD tuaj yeem tiv tauj koj los ntawm kev xa ntawv (SMS) txog cov ntaub ntawv hais txog koj qhov kev pabcuam hluav taws xob, suav nrog cov ntaub ntawv tawm, kev ceeb toom txog nqi, ceeb toom txog kev ua haujlwm ntawm lossis ze koj lub tsev thiab lwm yam kev pabcuam SMUD, khoom, kev pabcuam, thiab kev lag luam thiab kev txhawb nqa.
Los ntawm kev muab koj tus lej xov tooj ntawm tes rau SMUD thiab lees txais cov Kev Pabcuam Cov Cai no, koj lees paub thiab pom zoo tias: (a) koj yog tus neeg siv tau tso cai ntawm lub xov tooj ntawm tes tau txais kev pabcuam ntawm tus lej ntawd; (b) koj tso cai rau SMUD xa cov ntawv xa mus rau koj ntawm tus lej ntawd, txawm tias tus lej ntawd nyob rau hauv tsoomfwv lossis lub xeev "Tsis Hu" cov npe, tshwj tsis yog thiab txog thaum koj tshem tawm qhov kev tso cai raws li tau piav qhia hauv SMS Cov Lus Cog Tseg ntawm Kev Pabcuam no; thiab (c) koj muab SMUD tso cai rau xa cov ntawv no siv lub tshuab hu xov tooj tsis siv neeg.
Kev pom zoo kom tau txais cov ntawv los ntawm SMUD tsis tas yuav tau txais ib qho zoo lossis kev pabcuam los ntawm SMUD. Koj tuaj yeem tso tseg tsis tau txais cov ntawv sau feem ntau los ntawm SMUD, uas tsis yog cov neeg siv khoom thov cov lus teb los ntawm SMS 27683 uas tau piav qhia hauv qab no, txhua lub sijhawm los ntawm kev ua ib qho hauv qab no:
1. Teb "STOP" rau SMS luv lej 697683 lossis 58193. Tom qab koj xa cov lus "STOP" rau peb, peb yuav xa koj cov lus kom paub meej tias koj tsis tau tso npe los ntawm cov npe ntawd.
2. Hu rau peb ntawm 1-888-742-SMUD (7683). Thaum koj ncav cuag tus neeg sawv cev SMUD, qhia rau lawv tias koj yuav tsis xav tau txais cov ntawv xov xwm los ntawm SMUD lawm. Lawv tuaj yeem pab koj tswj koj cov kev nyiam sib txuas lus.
3. Hloov koj nyiam kev sib txuas lus hauv Kuv Tus Account. Yog tias, tom qab xaiv tawm, koj xav koom nrog dua, koj tuaj yeem hloov kho koj cov kev nyiam sib txuas lus hauv Preference Center hauv My Account.
4. Thov nco ntsoov tias txawm tias koj xaiv tawm ntawm qee qhov kev sib txuas lus los ntawm SMUD, SMUD tseem tuaj yeem xa koj qee hom ntawv xov xwm thiab lwm yam kev ceeb toom tsis siv neeg, suav nrog, piv txwv li, kev sib txuas lus xwm txheej ceev thiab kev nyab xeeb.
Yog tias koj tab tom ntsib teeb meem nrog kev pabcuam lossis kev tshaj tawm kev lag luam uas koj tau sau npe, koj tuaj yeem teb cov ntawv sau los ntawm SMUD nrog lo lus "HELP" rau kev pab ntxiv, lossis koj tuaj yeem tau txais kev pabcuam ncaj qha ntawm info@smud.org.
Thaum SMUD tsis them koj cov nqi rau kev xa ntawv, raws li ib txwm muaj, koj tus neeg nqa khoom cov lus thiab cov ntaub ntawv tus nqi yuav siv tau, thiab cov lus zaus yuav txawv. SMUD thiab koj tus neeg nqa khoom wireless tsis muaj lub luag haujlwm rau kev xa xov qeeb lossis tsis xa tawm. Yog tias koj muaj lus nug txog koj tus neeg nqa khoom cov ntawv nyeem lossis cov ntaub ntawv npaj, nws yog qhov zoo tshaj plaws hu rau koj tus kws kho mob wireless ncaj qha.

SMUD Cov Neeg Siv Khoom Thov

Los ntawm kev tso cai rau SMUD tus neeg sawv cev pabcuam rau cov neeg siv khoom, koj pom zoo kom tau txais cov lus ib zaug los ntawm SMS Short Code 27683 nrog rau qhov txuas rau cov ntaub ntawv koj tau thov.

Txawm hais tias qhov no tsis yog ib qho kev pabcuam, koj tuaj yeem xaiv tawm ntawm kev siv qhov tshwj xeeb no txhua lub sijhawm los ntawm kev xa ntawv "STOP" rau 27683. Tom qab koj xa cov lus "STOP" rau peb, peb yuav xa koj cov lus lees paub tias koj yuav tsis tuaj yeem tau txais cov ntaub ntawv thov ib zaug ntawm Txoj Cai luv luv no. Thov nco ntsoov, teb "STOP" rau Txoj Cai luv luv no tsis xaiv koj tawm ntawm kev txais cov ntawv xov xwm los ntawm lwm cov SMUD Short Codes uas koj tau tso cai. Yog tias koj xav siv qhov tshwj xeeb no los thov cov ntaub ntawv yav tom ntej, koj tuaj yeem xaiv rov qab los ntawm kev xa ntawv "START" rau 27683.

Yog tias thaum twg los xij koj tsis nco qab cov ntsiab lus twg tau txais kev txhawb nqa, tsuas yog sau "HELP" rau 27683 lossis hu rau 1-888-742-SMUD (7683).

Cov neeg nqa khoom tsis muaj lub luag haujlwm rau kev ncua lossis tsis xa cov lus. Cov lus thiab cov ntaub ntawv tus nqi tuaj yeem thov rau cov lus xa tuaj rau koj los ntawm peb thiab rau peb ntawm koj. Yog tias koj muaj lus nug txog koj txoj kev npaj sau ntawv lossis kev npaj cov ntaub ntawv, nws yog qhov zoo tshaj plaws hu rau koj tus kws kho mob wireless.

Cov neeg koom nrog: Sprint, T-Mobile, Verizon, US Cellular, AT&T, Boost, Virgin, MetroPCS

Cov lus nug

Yog tias koj muaj lus nug lossis kev txhawj xeeb txog SMUD Txoj Cai Tswjfwm Ntiag Tug lossis ua cov ntaub ntawv, thov hu rau peb.

SMUD tuaj yeem hloov kho nws Txoj Cai Tswjfwm Ntiag Tug ib ntus. Thaum peb hloov txoj cai ntawm cov ntaub ntawv, peb yuav tshaj tawm tsab ntawv ceeb toom ntawm peb lub xaib nrog rau Txoj Cai Tswjfwm Ntiag Tug tshiab.

Hloov tshiab kawg: Lub Peb Hlis 22, 2024

Saib cov version yav dhau los