My Account for business 

Thông tin đăng nhập của tôi có thay đổi không?
No, you'll keep your existing user ID and password. If you’re having trouble accessing your account, please contact us using the secure inbox feature or call 1-855-736-7655, Monday through Friday, 8 AM to 5 PM.

Why can’t I see all of my accounts?

• Scenario 1: If you don’t see all your accounts, you may need to link existing accounts by adding a portfolio. A portfolio is a set of one of more accounts. 
• Scenario 2: If you can't add a new account to your profile, you may need to be added as a guest by the account owner. You can reach out to the account owner to resolve the issue or contact your Strategic Account Advisor (SAA) for additional assistance. Find your Strategic Account Advisor.
• The role of account owner can be reassigned by calling 1-855-736-7655.

How can I identify the account owner?
You can reach out to your Strategic Account Advisor (SAA) for more information. Depending on the account type, you can also reach out to other individuals within your business or organization.

What's the difference between portfolios and grouping accounts?

• Portfolios: Gain access to multiple authorized business portfolios under one user profile by connecting account information. 
• Grouping accounts: Group a subset of accounts and give others access to easily manage assigned groups.

What changes affect a My Account user profile that has multiple accounts?
First, identify your account owner. If you're the first to log in to the My Account profile, you'll be assigned as the account owner. The account owner can add guests and assign permissions. The role of account owner can be reassigned by calling 1-855-736-7655.

Phương thức thanh toán của tôi có được lưu trong Tài khoản của tôi không?
No, your previous saved billing and payment methods won’t carry over. When you’re ready to make an online payment, you’ll need to add and save a new payment method. Log in to My Account and navigate to Billing/Payment methods to update your information.

Will my auto bill pay payment information transfer to the new platform?
No, if you use this feature you’ll need to re-enroll. Log in to My Account and navigate to Billing/Auto payment. 

Làm thế nào để thanh toán bằng Apple Pay hoặc Google Pay?

• Add Apple Pay cards in system settings on your computer or sign in to your Gmail account to add your payment method. 
• Navigate to your My Account > Billing >Payment methods.
• Select + Add payment method.
  For more information on setting up your payment method visit Apple Pay or Google Pay.

Việc chuyển đổi sang nền tảng mới có làm gián đoạn dịch vụ điện của tôi không?  
Your updated My Account is separate from your electric service. You won't experience any disruption to your electric service.

Why is SMUD making these updates?
While our current My Account has served us well, we're evolving to meet your needs. The updated My Account provides you with a seamless and efficient energy management experience. It ensures an innovative and customer-focused digital journey with room to expand on features that are important to our customers.

How can I report issues?
If you need help using the updated My Account, please contact us using the secure inbox feature or call 1-855-736-7655, Monday through Friday, 8 AM to 5 PM. You can also reach out to your Strategic Account Advisor (SAA).

How can I provide feedback about My Account?
We want to know what you think about the new tools and features in My Account. When you're logged in, select the feedback tab, on any My Account page. We value your opinion and use customer feedback to make future improvements.