My Account for business
Our new and enhanced My Account includes updated tools and features to make doing business with us even easier.
Переглянути поширені запитання
Останні оновлення облікового запису
Наш оновлений My Account пропонує покращені інструменти та функції.
Portfolios
In our updated My Account, you now have the ability to link multiple portfolios under one user profile. A portfolio is a set of one or more accounts. For more information on the topic of account management, visit our FAQ section.
Оптимізуйте платежі за допомогою Apple і Google Pay
Enjoy secure, effortless bill payments with our new digital wallet feature. You can now quickly pay using Apple Pay or Google Pay. Convenience, security and ease—all in one place. For more information on billing, visit our FAQ section.
Налаштуйте термін оплати рахунку відповідно до своїх потреб
Take control of your billing schedule by choosing a custom due date range that's most convenient for your business. For more information on billing, visit our FAQ section.
Функції вашого облікового запису
Відкрийте для себе додаткові функції, які спрощують керування обліковим записом.
Умови оплати
Online bill view
Безпечний обмін повідомленнями
Надішліть безпечне повідомлення нашій команді підтримки клієнтів і зберігайте всі свої повідомлення в одному місці. Ми швидко відповімо на будь-які ваші запити щодо рахунків, платежів або загального облікового запису.
Спеціалізований радник
Find contact details at the bottom right corner of the home page for your dedicated Strategic Account Advisor (SAA). They can help you save time, energy and money with specialized business programs and incentives.
Графіки використання енергії
See your energy usage in an easy-to-view chart. You can also compare costs and usage to prior billing periods.
Швидші платежі
Менша кількість кроків допоможе вам швидше здійснювати платежі для одного або кількох облікових записів.
Згрупуйте свої акаунти
Group a subset of accounts and give others access to easily manage assigned groups.
Guest access
Add guests if you have multiple people who need to access shared accounts.
Поширені запитання
Відкрийте для себе додаткові функції, які спрощують керування обліковим записом.
Чи зміняться мої дані для входу?
No, you'll keep your existing user ID and password. If you’re having trouble accessing your account, please contact us using the secure inbox feature or call 1-855-736-7655, Monday through Friday, 8 AM to 5 PM.
Why can’t I see all of my accounts?
- Scenario 1: If you don’t see all your accounts, you may need to link existing accounts by adding a portfolio. A portfolio is a set of one of more accounts.
- Scenario 2: If you can't add a new account to your profile, you may need to be added as a guest by the account owner. You can reach out to the account owner to resolve the issue or contact your Strategic Account Advisor (SAA) for additional assistance. Find your Strategic Account Advisor.
- The role of account owner can be reassigned by calling 1-855-736-7655.
How can I identify the account owner?
You can reach out to your Strategic Account Advisor (SAA) for more information. Depending on the account type, you can also reach out to other individuals within your business or organization.
What's the difference between portfolios and grouping accounts?
- Portfolios: Gain access to multiple authorized business portfolios under one user profile by connecting account information.
- Grouping accounts: Group a subset of accounts and give others access to easily manage assigned groups.
What changes affect a My Account user profile that has multiple accounts?
First, identify your account owner. If you're the first to log in to the My Account profile, you'll be assigned as the account owner. The account owner can add guests and assign permissions. The role of account owner can be reassigned by calling 1-855-736-7655.
Чи будуть мої способи оплати збережені в розділі «Особистий Кабінет»?
No, your previous saved billing and payment methods won’t carry over. When you’re ready to make an online payment, you’ll need to add and save a new payment method. Log in to My Account and navigate to Billing/Payment methods to update your information.
Will my auto bill pay payment information transfer to the new platform?
No, if you use this feature you’ll need to re-enroll. Log in to My Account and navigate to Billing/Auto payment.
Як здійснити платіж за допомогою Apple Pay або Google Pay?
- Add Apple Pay cards in system settings on your computer or sign in to your Gmail account to add your payment method.
- Navigate to your My Account > Billing >Payment methods.
- Select + Add payment method.
For more information on setting up your payment method visit Apple Pay or Google Pay.
Your updated My Account is separate from your electric service. You won't experience any disruption to your electric service.
Why is SMUD making these updates?
While our current My Account has served us well, we're evolving to meet your needs. The updated My Account provides you with a seamless and efficient energy management experience. It ensures an innovative and customer-focused digital journey with room to expand on features that are important to our customers.
How can I report issues?
If you need help using the updated My Account, please contact us using the secure inbox feature or call 1-855-736-7655, Monday through Friday, 8 AM to 5 PM. You can also reach out to your Strategic Account Advisor (SAA).
How can I provide feedback about My Account?
We want to know what you think about the new tools and features in My Account. When you're logged in, select the feedback tab, on any My Account page. We value your opinion and use customer feedback to make future improvements.
Спробуйте розширений досвід My Account
Увійдіть сьогодні, використовуючи наявні дані облікового запису, щоб побачити нові доступні функції.