We've improved your My Account experience
We updated My Account to make doing business with us even easier.
Features you need
Our updated My Account offers enhanced tools and features with the same look and feel.
Secure messaging
Dedicated advisor
Energy usage charts
Faster payments
Group your accounts
Account management
We've reduced the number of steps it takes to give other users the ability to view usage and pay bills.
FAQs
Why is SMUD making these updates?
While our current My Account has served us well, we're evolving to meet your needs. The updated My Account will provide you with a seamless and efficient energy management experience. It ensures an innovative and customer-focused digital journey with room to expand on features that are important to our customers.
Will my login information change?
No, you'll keep your existing login and password.
Will the transition to the new platform disrupt my electric service?
Your updated My Account is separate from your electric service. You won't experience any disruption to your electric service.
Will my payment methods be saved in My Account?
When you’re ready to make a payment you’ll need to add and save a new payment method. Your current billing and payment methods won’t carry over.
How do I make a payment using Apple Pay or Google Pay?
You can add Apple Pay cards in System Settings on your computer. Or sign into your gmail account prior to adding your new payment method. Once your payment method has been established, navigate to your My Account/Billing/Payment methods and select + Add payment method.
For more information on setting up your payment method visit Apple Pay or Google Pay.
How can I report issues?
If you need help using the updated My Account, please contact us using the secure inbox feature or call 1-855-736-7655, Monday through Friday, 8 AM to 5 PM.
How can I provide feedback about My Account?
We want to know what you think about the new tools and features in My Account. When you're logged in, click the feedback tab, which can be found on any My Account page, to give your input. We value your opinion and use customer feedback to make future improvements.
Try the My Account enhanced experience
Log in today with your same credentials to see the new features available to help manage your business account.