Residential meter change out
As part of our ongoing scheduled maintenance, we’re replacing 200,000 electric meters in our service area between now and early 2026.
What to expect
1. We'll notify you by mail
About a month before your meter is replaced, we’ll send you a letter notifying you of your scheduled meter replacement.
2. Follow-up phone call
We’ll call you with an automated message about a week before the meter change.
3. A technician will visit your property
A SMUD meter technician or our contractor, Utility Partners of America (UPA) will install your new meter.
- The meter technician will knock on your door before replacing the meter.
- You don't need to be home, but please make sure your meter is accessible.
4. Brief power interruption
Your electricity will be off for up to 10 minutes while we replace the meter. You may need to reset digital clocks or other items once installation is complete.
5. Door hanger after visit
We’ll leave a door hanger to let you know we successfully replaced your meter. If we weren’t able to replace your meter, the door hanger will have more information about why and next steps.
Frequently asked questions
Why does my meter need to be replaced?
We installed a smart meter at your property over 10 years ago. It’s time to replace the meter as part of our regular maintenance program.
How will I know when the meter has been replaced?
We’ll leave a door hanger to let you know we successfully replaced the meter.
Why are you replacing meters
The new meters feature the latest technology and help us improve our outage monitoring and response times, making our electric grid even more reliable.
Why did you replace my meter but not my neighbor’s?
Only a subset of meters are part of this scheduled maintenance.
Where can I learn more about how the SMUD meter works?
Learn more at our smart meter page.
How do I verify the UPA meter technician is a SMUD contractor?
UPA vehicles will have a SMUD Contractor decal. UPA meter technicians will also carry a SMUD contractor ID.
Will the meter technician go into my yard?
Yes, if the meter is in your yard. Please make sure to unlock any gates and secure pets.
Do I need to be home?
No, you don't need to be home when we change out your meter. However, you can help provide clear access by unlocking any gates and securing pets ahead of time.
Will my power go out?
Yes, briefly. It should only take a few minutes and no more than 10 minutes.
What if I have a medical device or other reason where an interruption in electricity may be a hardship?
Please call UPA at 1-888-208-5890 to schedule an appointment or make special accommodations.
Is this going to affect my bill?
No, changing out your meter will not impact your bill.