Ua ntawv thov

Peb aim los teb rau txhua qhov kev thov kom sai thiab ncaj ncees thiab ua kom cov txheej txheem yooj yim rau koj. Peb tuaj yeem tshuaj xyuas cov ntaub ntawv, xam phaj cov neeg ua pov thawj lossis cov neeg ua haujlwm thiab ua qhov kev ntsuam xyuas kev lag luam thaum peb tshuaj xyuas koj qhov kev thov. Koj tuaj yeem pab cov txheej txheem txav mus sai los ntawm kev muab cov ntaub ntawv thiab cov ntaub ntawv kom meej thiab meej.

Peb ntsuas txhua qhov kev thov ntawm tus kheej los txiav txim siab:

• qhov xwm txheej tshwm sim li cas
• qhov kev puas tsuaj
• yam uas txoj cai txiav txim siab them nyiaj ncaj ncees

Peb lub hom phiaj yog kom ncav cuag qhov kev txiav txim zaum kawg hauv 30-45 hnub ua haujlwm. Cov ntawv thov nyuaj yuav xav tau sijhawm ntxiv. Peb yuav tiv tauj koj nrog peb qhov kev txiav txim siab thaum peb qhov kev tshuaj xyuas tiav. Txhawm rau txheeb xyuas qhov xwm txheej ntawm koj qhov kev thov, hu rau peb ntawm 1-916-732-5018.

Rau tsoom fwv cov koom haum:
Thov saib Resolution 12-06-05 txog kev thov Tsoom Fwv Teb Chaws Txoj Cai rau tsoom fwv.

Cov hluav taws xob hluav taws xob, hluav taws xob hloov pauv, khoom noj poob thiab kev puas tsuaj tsis yog feem ntau tshwm sim los ntawm peb qhov kev tsis saib xyuas tab sis los ntawm kev quab yuam sab nraud ntawm peb txoj kev tswj hwm:

• huab cua cuam tshuam xws li cua, xob laim, cua sov, daus, dej khov lossis dej nyab
• noog, squirrel los yog lwm yam tsiaj sib cuag nrog cov khoom siv
• khoom siv tsis ua haujlwm
• ua rau sab nraud, xws li tsheb sib tsoo, cov ntoo poob lossis cov ceg ntoo thiab kev tsim kho

Yog tias muaj kev puas tsuaj los ntawm peb qhov kev tsis saib xyuas, peb yuav ua lub luag haujlwm rau kev puas tsuaj.

Yog xav paub txog kev tsis txaus ntawm cov khoom siv lossis kev cuam tshuam, saib Txoj Cai thiab Kev Cai 14.

Koj tuaj yeem pab peb ua koj qhov kev thov kom sai dua los ntawm kev ua tiav daim ntawv thov kom meej thiab muab tag nrho cov ntaub ntawv txhawb nqa nrog koj daim ntawv thov. Cov ntaub ntawv yuav suav nrog:

Cov khoom puas

• cov ntawv txais cov ncauj lus kom ntxaws, kho cov kwv yees thiab / lossis cov ntawv xa nyiaj

Tus kheej raug mob

• cov ntaub ntawv kho mob thiab daim ntawv txais nyiaj rau cov kev pab cuam
• Yog tias koj tab tom thov kom poob nyiaj vim kev raug mob, peb kuj yuav xav tau:
  • pes tsawg hnub/lub lim tiam koj tsis ua haujlwm
  • kev txheeb xyuas cov sij hawm poob los ntawm koj qhov chaw ua haujlwm
  • them stubs txheeb xyuas koj tus nqi them nyiaj 

CEEB TOOM: Koj tsis tuaj yeem tau txais cov nyiaj them poob haujlwm rau lub sijhawm ua raws li koj qhov kev thov.

Zaub mov poob thiab lwj

• daim ntawv teev cov zaub mov poob los yog lwj nrog nws cov nqi
• daim ntawv txais nyiaj lossis lwm cov ntaub ntawv pov thawj kev yuav khoom

Peb ntsuas qhov kev thov poob zaub mov raws li cov lus qhia pom zoo los ntawm US Department of Agriculture:

• ib lub freezer tag nrho yuav khaws cov zaub mov khov rau ob hnub tom qab poob lub zog
• ib nrab-tag nrho lub freezer feem ntau yuav khaws cov zaub mov khov rau li ib hnub
• cov zaub mov feem ntau yuav khaws cia ntev li plaub teev hauv lub tub yees yog tias lub qhov rooj tseem kaw

Kev lag luam cuam tshuam

• npe thiab hom kev lag luam
• tus neeg them se ID
• cov ntaub ntawv nyiaj tau los thiab cov nuj nqis
• cov ntawv txais khoom muag ua ntej thiab tom qab qhov xwm txheej
• cov ntaub ntawv them nyiaj
• cov ntaub ntawv hauv tuam txhab nyiaj thiab / lossis cov ntaub ntawv sau se rau kev lag luam

Peb tau cog lus tias yuav ntsuas txhua qhov kev thov kom ua raws li kev teb thiab ncaj ncees los pab daws koj qhov kev thov kom sai li sai tau. Yog tias peb muaj lub luag haujlwm, peb yuav them tus nqi tsim nyog los kho cov khoom peb puas. Yog tias koj tau hloov cov khoom, peb yuav them tus nqi tiag tiag ntawm cov khoom qub, txiav txim siab los ntawm hnub no tus nqi hloov pauv rho tawm. 

Raws li lwm txoj kev xaiv, koj tuaj yeem ua daim ntawv thov nrog koj lub tuam txhab pov hwm kom them rov qab rau koj rau koj qhov kev poob, tsawg dua koj qhov kev txiav tawm. Koj tus neeg tuav pov hwm yuav xaiv los nthuav qhia qhov kev thov rau peb kom rov qab tau cov nyiaj them rov qab rau koj. Koj tus neeg tuav pov hwm yuav tuaj yeem them rov qab rau koj rau koj qhov kev poob tsis tau tshawb nrhiav thiab tej zaum yuav, qee zaum, them tus nqi hloov pauv (RCV) rau cov khoom puas, tsawg dua koj qhov kev txiav tawm.

Thov sau tag nrho koj cov ntaub ntawv txhawb nqa ua ntej xa daim ntawv thov. Nco ntsoov khaws cov ntaub ntawv qub ntawm cov ntaub ntawv koj xa tuaj. 
Koj tuaj yeem xa koj daim ntawv thov rau peb ntawm kev xa ntawv, email, fax lossis ntawm tus kheej.

Download tau daim ntawv thov

Xa ntawv rau: 
Sacramento Municipal Utility District
Attn: Claims MS A255
PO Box 15830
Sacramento, CA 95852-0830

Email rau:
claims@smud.org  

Fax mus rau:
1-916-732-5207
Ceeb Toom: Lub Tsev Haujlwm Pabcuam

Tso tawm ntawm tus kheej:
SMUD Lub Chaw Pabcuam Cov Neeg Siv Khoom
6301 S. Street
Sacramento, CA  95817

Kom muaj daim foos thov xa tuaj rau koj:
Hu rau lub tuam tsev hais plaub:  1-916-732-5018

Lub Chaw Pabcuam Cov Neeg Siv Khoom: 
Cov neeg siv khoom nyob hauv tsev (Lus Askiv):  1-888-742-7683
Cov neeg siv khoom nyob (Espanol):  1-866-651-4420
TTY rau cov neeg tsis hnov lus:  1-916-732-6630