Archived txoj cai ntiag tug - 6/22/16

Koj tus kheej ntiag tug yog qhov tseem ceeb rau SMUD.

Hauv tsab cai no, peb yuav tham txog yuav ua li cas peb khaws, siv, nthuav tawm, hloov pauv, thiab khaws koj cov ntaub ntawv thiab lwm yam uas cuam tshuam rau koj cov ntaub ntawv. Thov siv qee lub sijhawm los nyeem txog peb cov kev coj ua ntiag tug thiab qhia rau peb paub yog tias koj muaj lus nug.

Koj tus kheej cov ntaub ntawv

Koj tus kheej cov ntaub ntawv

SMUD txoj kev cog lus rau koj tus kheej

Txhawm rau kom paub tseeb tias koj cov ntaub ntawv ntiag tug muaj kev nyab xeeb, peb sib txuas lus peb cov lus qhia txog kev ceev ntiag tug thiab kev nyab xeeb rau SMUD cov neeg ua haujlwm thiab nruj me ntsis tswj hwm kev ceev ntiag tug hauv peb lub koom haum.

"Cov ntaub ntawv tus kheej" yog cov ntaub ntawv uas qhia txog ib tus neeg. Piv txwv yog tus lej social security, chaw nyob, npe, xov tooj, hnub yug, thiab kev them nqi, credit, thiab cov ntaub ntawv siv hluav taws xob tshwj xeeb rau koj.

Txhawm rau ua kom koj tus kheej ntiag tug, SMUD Pawg Thawj Coj tau txais qhov no "Kev Tswj Xyuas Cov Ntaub Ntawv thiab Kev Nyab Xeeb." Hauv luv luv, peb tsis tso tawm rau lwm tus neeg sab nrauv ib qho ntawm koj cov ntaub ntawv uas yog tswv lossis ntiag tug yam tsis muaj koj daim ntawv tso cai. Qhov kev zam tsuas yog rau cov ntaub ntawv uas tsim nyog yuav tsum tau ua kom tau raws li SMUD cov kev xav tau kev lag luam, piv txwv li:

• Txhawm rau muab lossis them nqi hluav taws xob.
• Txhawm rau tswj lossis ua haujlwm SMUD lub tshuab hluav taws xob lossis kab sib chaws.
• Txhawm rau npaj, siv lossis ntsuas cov kev pabcuam siv hluav taws xob, xws li kev tswj hluav taws xob, kev xav tau, lossis kev siv hluav taws xob.
• Ua raws li txoj cai lij choj, kev tswj hwm, txheej txheem kev cai lij choj lossis tsoomfwv kev thov, xws li kev thov los ntawm tub ceev xwm, lossis tsoomfwv lub koomhaum thaum tsim nyog rau kev ua haujlwm ntawm lub luag haujlwm, lossis kev txiav txim hauv tsev hais plaub.

Cov ntaub ntawv tus kheej li cas peb sau

Peb sau cov ntaub ntawv ntawm cov neeg siv khoom uas ua rau peb txoj kev lag luam kev sib raug zoo nrog koj thiab koj siv peb cov kev pabcuam hluav taws xob. Nov yog qee qhov piv txwv:

• Cov ntaub ntawv tiv tauj uas tso cai rau peb sib txuas lus nrog koj, suav nrog koj lub npe, chaw nyob, tus lej xov tooj, SMUD tus lej account, thiab email chaw nyob.
• Cov ntaub ntawv hais txog koj txoj kev sib raug zoo nyiaj txiag nrog peb, suav nrog koj cov ntaub ntawv them nyiaj, keeb kwm qiv nyiaj, thiab tus lej Xaus Saus.
• Cov ntaub ntawv siv hluav taws xob sib sau los ntawm peb lub ntsuas ntsuas.
• Cov ntaub ntawv khaws tseg thaum koj xaiv los koom nrog hauv ib qho ntawm peb cov kev pabcuam, xws li HomePower ® lossis Greenergy ®

Thaum peb sau cov ntaub ntawv tus kheej

Peb sau cov ntaub ntawv tus kheej ntawm lub sijhawm sib txawv, suav nrog:

• Thaum koj teeb tsa koj tus as khauj thiab cuam tshuam nrog peb txog nws lossis hais txog koj qhov kev pabcuam hluav taws xob thiab koj qhov kev koom tes hauv peb cov kev pabcuam.
• Thaum koj siv hluav taws xob, kev siv cov ntaub ntawv raug sau los ntawm peb cov ntsuas ntsuas.
• Thaum koj xaiv koom nrog peb hauv peb lub vev xaib, smud.org (saib peb Cov Cai thiab Cov Cai)
• Thaum peb cuam tshuam nrog cov neeg thib peb xws li cov koom haum qiv nyiaj.

Peb siv cov ntaub ntawv tus kheej li cas

Peb siv cov ntaub ntawv ntiag tug los tswj koj tus as khauj thiab qhia koj txog koj qhov kev siv zog. Peb kuj siv nws los tswj thiab txhim kho peb cov kev pabcuam thiab kev lag luam. Qee qhov piv txwv suav nrog:

• Txhawm rau npaj koj daim ntawv teev nqi cov neeg siv khoom thiab cuam tshuam nrog kev them nqi thiab kev them nyiaj ntawm koj tus account.
• Txhawm rau kom koj pom koj cov ntaub ntawv siv hluav taws xob los ntawm kev nkag mus rau hauv Internet (smud.org)
• Sib tham nrog koj txog -
  • koj siv zog,
  • cov kev pab cuam tshwj xeeb lossis cov cib fim peb muab uas yuav pab koj txo koj txoj kev siv zog lossis tau txais lwm yam txiaj ntsig.
• Txhawm rau muab kev pabcuam rau koj lossis ua tiav koj cov kev hloov pauv lossis kev thov.
• Txhawm rau tswj hwm sweepstakes, kev sib tw, lossis kev tshaj tawm zoo sib xws uas koj tau sau koj lub npe.

Qee qhov xwm txheej, thaum koj nyob hauv smud.org, peb tuaj yeem hloov koj mus rau qhov kev pabcuam sab nraud uas muab los ntawm tus neeg sab nraud tus neeg ua haujlwm. Qee zaum, cov ntsiab lus tshiab no tseem yuav zoo li yog ib feem ntawm smud.org. Nyob rau hauv tas li ntawd, peb yuav muaj kev pom zoo nyob rau hauv qhov chaw nrog peb tog tias nws yuav khaws koj cov ntaub ntawv ntiag tug tsis pub lwm tus paub thiab siv nws tsuas yog pab peb pab koj.

Peb tiv thaiv tus kheej li cas

SMUD yuav tsum ceev faj - suav nrog kev tswj hwm, kev ua haujlwm, thiab kev ntsuas lub cev - los tiv thaiv koj cov ntaub ntawv ntiag tug tiv thaiv kev poob, tub sab nyiag, thiab kev siv tsis raug, kev nkag mus tsis raug cai, nthuav tawm, hloov pauv, thiab kev puas tsuaj.

SMUD siv Secure Sockets Layer (SSL) encryption ntawm txhua nplooj ntawv web uas sau cov ntaub ntawv tus kheej. Ua li no tiv thaiv kev tsis pub lwm tus paub ntawm koj tus kheej cov ntaub ntawv thaum nws raug xa tawm hauv Is Taws Nem.

Thaum koj tshaj tawm hauv kev pabcuam kev sib tham, cov ntaub ntawv ntiag tug uas koj qhia tau pom rau lwm tus neeg siv thiab tuaj yeem nyeem, sau, lossis siv los ntawm lawv. Koj yog lub luag haujlwm rau cov ntaub ntawv ntiag tug uas koj xaiv los qhia. Piv txwv li, yog tias koj muab koj lub npe thiab email chaw nyob ntawm kev pabcuam kev sib tham, cov ntaub ntawv ntawd yog pej xeem. Thov saib xyuas thaum siv cov yam ntxwv no.

Kev nkag tau, kev ncaj ncees thiab khaws cov ntaub ntawv tus kheej

SMUD ua rau nws yooj yim rau koj khaws koj cov ntaub ntawv tus kheej kom raug, ua tiav, thiab hloov tshiab. Tsuas yog nkag mus rau hauv koj tus account ntawm www.smud.org thiab hloov kho nws.

Rau lwm cov ntaub ntawv tus kheej, peb ua siab ncaj rau kev muab kev nkag mus rau koj kom koj tuaj yeem thov kom peb kho cov ntaub ntawv yog tias tsis raug lossis tshem tawm cov ntaub ntawv yog tias SMUD tsis raug cai los ntawm txoj cai lossis rau kev lag luam raug cai khaws cia.

Tej zaum peb yuav tsis kam ua cov kev thov uas tsis tsim nyog rov ua dua, xav tau kev siv zog tsis sib haum, ua rau muaj kev cuam tshuam rau lwm tus neeg ntiag tug, ua tsis tau zoo, lossis qhov kev nkag mus tsis raug cai los ntawm txoj cai.

Koj tuaj yeem thov kev nkag mus, kho, lossis tshem tawm los ntawm email rau peb ntawm privacy@smud.org.

Peb yuav khaws koj cov ntaub ntawv ntiag tug rau lub sijhawm tsim nyog los ua kom tiav cov hom phiaj uas peb tau teev tseg hauv "Yuav ua li cas peb khaws thiab siv cov neeg siv khoom cov ntaub ntawv ntiag tug" ntawm Txoj Cai Tswjfwm Ntiag Tug no, tshwj tsis yog lub sijhawm khaws cia ntev dua lossis tso cai los ntawm txoj cai lij choj.

Cov chaw muab kev pabcuam

SMUD qhia cov ntaub ntawv tus kheej nrog cov tuam txhab uas muab kev pabcuam, xws li kev ua ntaub ntawv, cov kev pabcuam nyiaj rov qab, kev tshaj tawm credit, tswj thiab txhim kho cov ntaub ntawv ntawm cov neeg siv khoom, kev pabcuam cov neeg siv khoom, ntsuas kev txaus siab rau peb cov kev pabcuam, thiab ua cov kev tshawb fawb ntawm cov neeg siv khoom lossis kev txaus siab. Cov tuam txhab no muaj lub luag haujlwm los ntawm kev cog lus nrog SMUD los tiv thaiv koj cov ntaub ntawv.

Menyuam kev ceev ntiag tug

Peb nyiam muab cov ntaub ntawv hais txog hluav taws xob thiab kev nyab xeeb rau cov tub ntxhais kawm. Piv txwv li, peb muab cov ntaub ntawv hauv chav kawm pub dawb rau cov xibfwb qhia txog kev paub txog lub zog thiab kev nyab xeeb, thiab thaj chaw ntawm peb lub vev xaib uas qhia cov ntaub ntawv hais txog lub zog thiab kev nyab xeeb yog npaj rau menyuam yaus.

Vim tias peb qhia peb cov neeg siv khoom txhawj xeeb tias menyuam yaus kev ceev ntiag tug tsis muaj kev pheej hmoo, thov nco ntsoov tias txij li peb tsis saib xyuas cov hnub nyoog ntawm cov neeg siv peb lub vev xaib, cov niam txiv thiab cov neeg saib xyuas yuav tsum saib xyuas cov menyuam yaus siv, thiab cov menyuam yaus hnub nyoog qis dua 18 xyoo. yuav tsum tsis txhob xa cov ntaub ntawv ntiag tug ntawm ib lub vev xaib yam tsis tau kev tso cai los ntawm niam txiv lossis tus saib xyuas.

Yuav ua li cas peb sau thiab siv cov neeg siv khoom cov ntaub ntawv tsis yog tus kheej

SMUD kuj tseem tuaj yeem muab cov ntaub ntawv hais txog koj qhov kev siv hluav taws xob hauv ntau hom kom nws tsis tuaj yeem txheeb xyuas tus kheej nrog koj. Piv txwv li, peb tuaj yeem sau tag nrho cov kev siv hluav taws xob rau txhua lub tsev thiab kev lag luam hauv ib cheeb tsam. Cov ntaub ntawv sib sau ua ke no tsis raug txwv tsis pub leej twg paub. Peb siv cov ntaub ntawv los tswj, muab, thiab txhim kho peb cov kev pabcuam thiab kev lag luam. Nov yog qee qhov piv txwv:

• Txhawm rau txheeb xyuas cov nqi thiab cov qauv ntsuas.
• Txhawm rau tsim cov qauv kev xav tau thiab cov khoom siv hluav taws xob, cov phiaj xwm loj hlob, thiab txheeb xyuas cov chaw thauj khoom.
• Txhawm rau txhim kho peb cov phiaj xwm kev npaj siv hluav taws xob thiab tsim kom zoo dua thiab tsim kho peb lub zog faib hluav taws xob.

Peb sau lwm cov ntaub ntawv tsis yog tus kheej hauv ib daim ntawv uas tsis txheeb xyuas cov neeg tshwj xeeb thiab peb siv, hloov, thiab nthuav tawm rau ntau lub hom phiaj. Cov hauv qab no yog qee qhov piv txwv ntawm cov ntaub ntawv tsis yog tus kheej uas peb sau thiab peb yuav siv nws li cas:

• Peb tuaj yeem sau cov ntaub ntawv - xws li kev ua haujlwm, hom lus, thiab tus lej zip - kom peb nkag siab zoo dua rau cov neeg siv khoom thiab txhim kho peb cov khoom, kev pabcuam, thiab kev tshaj tawm.
• Peb kuj tseem tuaj yeem sau cov ntaub ntawv hais txog cov neeg siv khoom ua haujlwm ntawm peb lub vev xaib. Peb muab cov ntaub ntawv no thiab siv los kawm txog yam uas muaj txiaj ntsig zoo tshaj plaws rau peb cov neeg siv khoom thiab nkag siab txog qhov twg ntawm peb lub vev xaib thiab cov kev pabcuam uas nyiam tshaj plaws.

Yog tias peb muab cov ntaub ntawv tsis yog tus kheej nrog cov ntaub ntawv ntiag tug, peb tiv thaiv cov ntaub ntawv ua ke raws li tus kheej thiab tus kheej kom ntev li ntev tau ua ke.

ncuav qab zib thiab lwm yam technologies

SMUD lub vev xaib, cov kev pabcuam hauv online, kev sib tham sib tham, email, thiab kev tshaj tawm tuaj yeem siv "cookies" thiab lwm yam thev naus laus zis xws li pixel tags thiab web beacons. Cov thev naus laus zis no pab peb nkag siab zoo rau cov neeg siv tus cwj pwm, qhia peb qhov twg ntawm peb lub vev xaib uas tib neeg tuaj xyuas feem ntau, thiab ntsuas qhov ua tau zoo ntawm kev tshaj tawm thiab kev tshawb fawb hauv web. Peb kho cov ntaub ntawv sau los ntawm ncuav qab zib thiab lwm yam thev naus laus zis ua cov ntaub ntawv tsis yog tus kheej.

Txawm li cas los xij, thaum Internet Protocol (IP) chaw nyob lossis cov cim zoo sib xws raug suav hais tias yog cov ntaub ntawv ntiag tug los ntawm txoj cai hauv zos, peb tiv thaiv cov cim no ua tus kheej thiab tus kheej. Raws li qhov tseeb ntawm ntau lub vev xaib, peb sau qee cov ntaub ntawv tau txais thiab khaws cia rau hauv cov ntaub ntawv teev cia. Cov ntaub ntawv no suav nrog IP chaw nyob, hom browser thiab hom lus, tus neeg muab kev pabcuam hauv Is Taws Nem (ISP), xa mus thiab tawm nplooj ntawv, kev khiav haujlwm, hnub tim / sijhawm, thiab "clickstream" cov txheeb cais. Peb siv cov ntaub ntawv no kom nkag siab thiab txheeb xyuas cov xwm txheej, tswj hwm lub xaib, kawm txog cov neeg siv khoom tus cwj pwm ntawm lub xaib, thiab sib sau ua ke cov ntaub ntawv pej xeem txog cov neeg siv lub vev xaib. Peb tuaj yeem siv cov ntaub ntawv no hauv peb cov kev lag luam thiab kev tshaj tawm.

Hauv qee qhov ntawm peb cov lus email, peb siv "nias-los ntawm URL" txuas rau cov ntsiab lus ntawm SMUD lub vev xaib. Thaum cov neeg siv khoom nyem ib qho ntawm cov URLs no, lawv dhau los ntawm lub vev xaib sib cais ua ntej tuaj txog ntawm nplooj ntawv peb lub vev xaib. Peb taug qab cov ntaub ntawv nyem-los ntawm no los pab peb txiav txim siab txog kev txaus siab rau cov ncauj lus tshwj xeeb thiab ntsuas qhov ua tau zoo ntawm peb cov neeg siv khoom sib txuas lus. Yog tias koj xav kom tsis txhob taug qab txoj hauv kev no, tsuas yog tsis txhob nyem cov ntawv lossis cov duab txuas hauv email.

Pixel tags tso cai rau peb xa cov lus email hauv hom ntawv cov neeg siv khoom tuaj yeem nyeem tau, thiab lawv qhia peb seb puas tau qhib xa ntawv. Peb yuav siv cov ntaub ntawv no los txo lossis tshem tawm cov lus xa mus rau cov neeg siv khoom.

Google analytics

Google ncuav qab zib yuav raug siv los sau cov ntaub ntawv hais txog kev siv peb lub xaib thiab cov kev pabcuam thiab muab cov ntaub ntawv ntawd rau Google Analytics. Cov ncuav qab zib no taug qab cov ntaub ntawv siv lub vev xaib xws li ntau npaum li cas cov neeg siv tuaj xyuas lub xaib no, nplooj ntawv twg lawv mus ntsib, thiab lwm qhov chaw lawv tau mus xyuas dab tsi ua ntej tuaj rau lub xaib no (zoo ib yam li cov ncuav qab zib tau piav qhia saum toj no). SMUD siv cov ntaub ntawv peb tau txais los ntawm Google Analytics nkaus xwb los txhim kho SMUD cov kev pabcuam hauv web. Google Analytics sau koj lub cuab yeej IP chaw nyob, tsis yog koj lub npe lossis lwm cov ntaub ntawv txheeb xyuas, thiab SMUD tsis muab cov ntaub ntawv sau los ntawm kev siv Google Analytics nrog rau lwm cov ntaub ntawv koj tau muab rau peb. Kawm paub ntxiv txog yuav ua li cas SMUD thiab Google siv cov ntaub ntawv no ntawm http://www.google.com/policies/privacy/partners/. Txawm hais tias nws yuav ua rau muaj kev xav tau tsawg dua, koj tuaj yeem tiv thaiv Google Analytics los ntawm kev lees paub koj ntawm kev mus ntsib tom ntej mus rau SMUD qhov chaw los ntawm kev kaw cov ncuav qab zib hauv koj lub browser.

Tshaj tawm cov ntaub ntawv rau cov neeg thib peb

Qee lub sij hawm SMUD tuaj yeem ua rau qee cov ntaub ntawv ntiag tug muaj rau cov neeg koom tes nrog cov tswv yim ua haujlwm nrog SMUD los muab kev pabcuam. Cov ntaub ntawv ntiag tug tsuas yog muab qhia los muab lossis txhim kho cov kev pabcuam thiab tshaj tawm; nws yuav tsis muab qhia rau cov neeg thib peb rau lawv lub hom phiaj kev lag luam.

Cov chaw muab kev pabcuam

SMUD muab cov ntaub ntawv ntiag tug rau cov tuam txhab uas muab kev pabcuam, xws li kev ua cov ntaub ntawv, kev tshaj tawm credit, tswj thiab txhim kho cov ntaub ntawv ntawm cov neeg siv khoom, kev pabcuam cov neeg siv khoom, ntsuas kev txaus siab ntawm peb cov kev pabcuam, thiab kev tshawb fawb cov neeg siv khoom lossis kev sojntsuam txaus siab. Cov tuam txhab no muaj lub luag haujlwm los ntawm kev cog lus nrog SMUD los tiv thaiv koj cov ntaub ntawv.

Lwm tus

Tej zaum nws yuav tsim nyog - los ntawm txoj cai lij choj, txheej txheem kev cai lij choj, kev hais plaub, lossis kev thov los ntawm tsoomfwv thiab tsoomfwv - rau SMUD kom nthuav tawm koj cov ntaub ntawv ntiag tug. Peb kuj tseem tuaj yeem nthuav tawm cov ntaub ntawv hais txog koj yog tias peb txiav txim siab tias txhawm rau txhawm rau tiv thaiv kev nyab xeeb hauv tebchaws, tub ceev xwm, lossis lwm yam teeb meem tseem ceeb rau pej xeem, kev nthuav tawm yog tsim nyog lossis tsim nyog.

Peb kuj tseem tuaj yeem nthuav tawm cov ntaub ntawv hais txog koj yog tias peb pom tias kev nthuav tawm tsim nyog los tswj peb cov lus thiab cov xwm txheej lossis tiv thaiv peb cov haujlwm lossis cov neeg siv.

Cov chaw thib peb thiab cov kev pabcuam

Thaum tshawb xyuas smud.org, koj tuaj yeem ntsib hypertext txuas mus rau lwm lub vev xaib. Cov vev xaib thib peb no tuaj yeem xa lawv tus kheej cov ncuav qab zib rau koj, sau koj tus IP chaw nyob, thiab txwv tsis pub sau cov ntaub ntawv lossis thov cov ntaub ntawv ntiag tug. SMUD tsis tswj hwm thiab tsis muaj lub luag haujlwm rau cov neeg thib peb ua rau lawv lub vev xaib, lossis lawv yuav ua li cas rau koj cov ntaub ntawv ntiag tug. Thov ceev faj thiab sab laj txog cov cai ntiag tug uas muab tso rau ntawm txhua lub vev xaib thib peb kom paub ntxiv.

Cov lus nug
Yog tias koj muaj lus nug lossis kev txhawj xeeb txog SMUD Txoj Cai Tswjfwm Ntiag Tug lossis ua cov ntaub ntawv, thov hu rau peb.

SMUD tuaj yeem hloov kho nws Txoj Cai Tswjfwm Ntiag Tug ib ntus. Thaum peb hloov txoj cai ntawm cov ntaub ntawv, peb yuav tshaj tawm tsab ntawv ceeb toom ntawm peb lub vev xaib nrog rau Txoj Cai Tswjfwm Ntiag Tug tshiab.