Meet Michael Corbett. He's a great listener, which is an essential part of his job as a Strategic Account Advisor for SMUD's Commercial & Industrial Account Solutions team. That's the department that works with our business customers.
"Being a good listener and learning the fundamentals of my customers' businesses is a key ingredient to providing them great service. I can get insights from one business type and apply those lessons to advise customers in other types of businesses."
Corbett came to SMUD with an abundant background in energy efficiency and building standards for new construction projects. Serving in his role as a Strategic Account Advisor, Corbett is able to tap into this energy background and to advise his customers on money-saving efficiency upgrades like lighting, HVAC and even water pump upgrades for his agricultural and water agency customers.
As part of the SMUD Major accounts team, Corbett works with a variety of customers, from agricultural customers and water agencies to small retail and property management companies. That variety means Corbett is on the road for at least half of his working hours, meeting customers on site to better understand their business operations.
A unique customer that Corbett enjoys working with is the Sacramento County Farm Bureau. Their office uses a small amount of electricity, but they're a big help in getting the word out about energy efficiency and SMUD to their farming brethren and fellow SMUD customers. The folks at the Farm Bureau see Corbett as a trusted energy advisor for them and the greater farming community. He connects with them in a personal way that works for their business needs.
"Since building that relationship with the Farm Bureau, I've had over a dozen farmers reach out to me in the last 6 months for energy information and I'm able to connect them to programs and expertise from all parts of SMUD," Corbett said. "Some of these farmers are outside all day and not regularly in front of a computer, so they are really appreciative to have someone to talk to that is not a machine when they call."
Another customer that stands out to Corbett is The Fishery. It is an aquaculture fish farm in Galt that specializes in raising sturgeon for caviar, as well as raising and harvesting other types of fish to sell to numerous gourmet fish markets in Northern California. The Fishery is about to embark on a large pump upgrade project that is expected to yield a 1 gigawatt/hour of potential energy savings.
Corbett likes to take advantage of the outdoor amenities that the greater Sacramento area has to offer. From eating out at fun restaurants in Midtown, to playing fetch at Lake Natoma with his Labrador Retriever or getting his hands dirty from organic gardening in his back yard in Orangevale, he and his wife have found their slice of paradise.
Find out more about Corbett's role as a Strategic Account Advisor at SMUD in this highlight video.
Chantel Hoad, Strategic Account Advisor
Say "hello" to Chantel Hoad, a Strategic Account Advisor at SMUD. Prior to coming to work at SMUD, she spent many years building a specialty in understanding the ins and outs of working with small businesses and nonprofits. Her passion in creating programs to help businesses build, grow and thrive has garnered her lasting relationships across the greater Sacramento region.
"SMUD has thousands of small to medium businesses in our service territory. I've noticed that the more face-to-face time I have with the accounts I work with, the more aware and appreciative they are of the support and help that we can offer to them. This can only happen when I get in my car, drive to their business, walk through the door and remind them in person that, as long as they are open and willing to hear and discuss an energy plan, we have the resources to help your business."
Now, she is tapping into all of her expertise and relationships with business resources to better serve the customers she works with here at SMUD as part of the Commercial Industrial Account Solutions team.
If a customer calls her in a panic because they have an unexpected change in energy demand, or they just need someone to sit down with on the computer and walk through their account or online application, Chantel is focused on giving one-on-one attention to help her customers with any of their energy needs.
This past summer, Chantel was delighted to see one of her customers receive a sizeable rebate for a custom design energy efficiency upgrade. Stikwood, a peel and stick design solution made with reclaimed wood for any interior space, installed new sawdust collection controls on their machinery in their Sacramento warehouse. This project is expected to save 157,529 kWh per year. That represents about twenty percent of the site's energy consumption for the entire year.
Chantel enjoys working at SMUD and she is thankful to be among the few SMUD customers living in the Roseville area. It's a little known secret that there is a slice of Placer County within SMUD's service territory and that's where she was set on living to remain a SMUD customer. Outside of the office, she spends time with her children, grandchildren and family living in the Sacramento area. "We do a lot of things together. We do a lot of boating, camping, traveling and recently my family has gotten into cruises."
If you've got an LED upgrade on the horizon, maybe a landlord that needs some resources to get educated about energy-efficient improvements on the property you occupy, or you just need someone to talk through your account options with, Chantel and all our Strategic Account Advisors are here to help.
Find out more about Chantel's role as a Strategic Account Advisor at SMUD in this highlight video.